What is Ledger® Live Wallet?
Ledger® Live is the official companion app for Ledger® hardware wallets. It provides a desktop (Windows / macOS / Linux) and mobile (iOS / Android) interface to manage cryptocurrencies, check balances, send/receive assets, and install device apps. Ledger® Live pairs with your Ledger® hardware device to keep private keys offline while enabling everyday operations from a friendly interface.
Download & Install
To get started, download the Ledger® Live Desktop installer or the Ledger® Live App from official sources. Always verify you are on the official site and that the installer signature matches the published checksum.
- Ledger® Live Desktop: Available for Windows, macOS and Linux. Follow installer prompts and run the Ledger® Live setup.
- Ledger® Live App: Install from Apple App Store or Google Play to manage accounts on the go.
Ledger® Live Login & First-Time Setup
Open Ledger® Live and create a password-protected profile. When you connect your Ledger® hardware device, follow on-device prompts to confirm actions. Ledger® Live does not know your recovery phrase — that stays on your device or your recovery sheet.
Troubleshooting: Login Issues & "Unable to login Ledger®"
- Ensure your Ledger® device firmware and Ledger® Live are up to date.
- Try a different USB cable/port or reconnect via Bluetooth (if supported).
- Restart Ledger® Live and your computer or mobile device.
- If the profile password is forgotten, you can’t recover it — create a new profile and re-add accounts using your Ledger® device.
Account Recovery & 2FA
Ledger® does not store recovery phrases. If you lose your device, recover accounts by selecting Restore device on a new Ledger® hardware wallet using your 24-word recovery phrase. Ledger® Live itself does not implement 2FA for device access; any “2FA reset” usually refers to external services (exchanges) — follow those service-specific flows.
Error Connecting Ledger® Account & App Not Working
Common causes: outdated firmware, incompatible OS drivers (on desktop), browser extensions interfering (if using web integrations), or USB power issues. Steps:
- Update Ledger® Live and device firmware.
- Install or update OS drivers (Windows).
- Temporarily disable VPNs, firewalls, or browser extensions.
- Try the official Ledger® Help Center for device-specific diagnostics and logs.
Verification Problems — "Can't verify Ledger® Wallet"
Verification issues usually mean the device has not confirmed the transaction or the app on device hasn’t been opened. Re-open the related app on your Ledger® device (e.g., Bitcoin app for BTC transactions), then retry sending or verifying within Ledger® Live.
Frequently Asked Questions
1. How do I safely download Ledger® Live?
Only download Ledger® Live from the official Ledger® website or official app stores. Check file checksums and the site’s SSL certificate to avoid tampered installers.
2. Why won't Ledger® Live detect my device?
Check cable, USB port, firmware, and OS drivers. For Bluetooth devices, ensure pairing permissions are granted. Restart both devices if detection fails.
3. I forgot my Ledger® Live profile password — can I recover it?
No — the profile password encrypts local data. Create a new profile and re-add accounts by connecting your Ledger® device and scanning addresses again.
4. How do I recover my crypto if my Ledger® device is lost?
Use your 24-word recovery phrase to restore on a new Ledger® hardware wallet or compatible recovery tool that supports your seed format.
5. What should I do if transactions stay in "Pending" or verification fails?
Make sure the correct app is open on your Ledger® device, confirm the transaction on-device, and ensure network fees are sufficient. If problems persist, check the Ledger® Help Center for network-specific guidance.
6. Where can I get official help?
Use the Ledger® Help Center and official support channels. Never share your recovery phrase with anyone, including support staff.